Support

We're here to help

Questions, bug reports or ideas — reach the right team below.

General contact

Account, numbers, coins, business and app questions.

contact@kaltiq.com

Security

Found a vulnerability? Please report it privately. See security.txt.

security@kaltiq.com

Abuse & legal

Report spam, impersonation or illegal content.

abuse@kaltiq.com

Secure contact

Send us a message

Your request is recorded and delivered to contact@kaltiq.com. Your Kaltiq ID helps the right team locate your account without asking for a password.

Common questions

I forgot my password

Use "Forgot password" on the sign-in screen of the web app. If your account has a verified email, a reset link is sent there.

How do I get a different number?

Open your wallet in the app and choose a new number. Your old one returns to the pool. Prices depend on the number's tier.

I was charged coins but didn't get a number

Purchases are atomic: either the number is assigned and coins are spent, or nothing changes. Check your wallet ledger and contact support with the transaction time if something looks wrong.

Can I run KalTiQ for my own organisation?

Yes. The platform is built on the high-performance KalTiQ engine and ships with a Docker Compose deployment, an admin console and a KalTiQ CLI engine. Contact us for guidance.

Which URLs does KalTiQ use?

kaltiq.com hosts this website, the web app at /app/, the admin console at /admin/, and the API used by native apps at /v0/.